Support

Evolving consumer demand and competitive pressures have put businesses in a quandary over how to improve existing service standards and at the same time reduce application maintenance and management costs. Zone Application Support for Oracle E-Business Suite’ offers an array of flexible support plans and innovative pricing options to sustain and optimize Oracle E-business Suite Environments.

Zone Application support model, aligned with some of the best practices for production support & maintenance, addresses the needs of such businesses by consolidating, standardizing and optimizing the IT services and eliminating operational redundancies.

Organization must find new ways to increase operational efficiency, service availability and responsiveness while reducing costs. They have to reduce operational overheads while retaining control on strategic aspects, and ensure more predictability in IT spend, flexibility of resources and scalability in better times.

• End to End Application Support Services
• Flexible support options like dedicated support, shared support, block hours support etc.,
• Leverage industry best practices
• Different and Flexible pricing options based on the adopted support model
• Optimized capacity and enhanced service delivery
• Committed Service Levels with assured year-on-year improvements